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​​​​​​​The Consumer Affairs Division recei​ves, processes and investigates consumer complaints, mediates disputes between consumers and businesses/landlords, identifies violations of the law by business operators and issues civil citations.

Depending upon the circumstance, Investigators will do one or more of the following:

  • Determine if a law or ordinance has been violated and take the appropriate enforcement action.

  • Contact the business to determine their position and attempt to negotiate a compromise between the parties.

  • Refer the complaint to the agency with direct regulatory authority for additional assistance.

  • Recommend consulting an attorney regarding possibly taking legal action.​

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​ IMPORTANT: Before proceeding to file your dispute, please ensure you review the following information:
           Helpful Information for Filing Consumer Disputes 



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​INFORMAL MEDIATION PROGRAM

Any consumer may make or file a complaint/dispute stating the name and address (if known) of the Business or Landlord alleged to have committed the violation complained of and the particulars thereof, and such other information as may be required by the Consumer Affairs Division.​​

A general overview of the program can be found here: MEDIATION PROGRAM​​​​​

Contact Us

50 South Military Trail
Suite 201
West Palm Beach, FL 33415
West Palm Beach Area:​
 Phone:  561-712-6600
Boca/ Delray/ Glades:
Toll Free 888-852-7362
         Fax:  561-712-6610         

Services​​

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