Development Concierge Program (DCP) PILOT

Purpose

The Development Concierge Program (DCP) Pilot is a customer-focused initiative that enhances coordination, consistency, and communication in the County’s development review and permitting processes. Eligible projects are assigned a single point of contact to streamline interagency communication.

The Pilot does not alter regulatory requirements, timelines, review standards, or agency authority. All projects remain subject to the same codes and procedures; the program simply improves the overall experience within the existing framework.

The DCP pilot is by invitation only, with a limited number of projects per month. For more information, contact Ramon Trias at rtrias@pbc.gov or 561-233-5562.

Key Question

The Pilot will assess whether assigning a single point of contact improves communication, predictability, and coordination, enhances efficiency, and informs the feasibility of a future concierge service.

Scope and Duration

• Pilot launch March 2026
• Limited volume
• Six-month evaluation period
• Invitation only

Eligibility

Building Division - Permitting Criteria:

1. Zoning approval, if applicable
2. Designer of Record secured
3. Construction plans complete and ready
4. Aligns with County strategic priorities
5. Project qualifies as complex:
   • Phased construction
   • Size (Residential 10,000 sq. ft. or larger)
   • Unique or critical time constraints

Zoning Division - Development Review Criteria:

1. Projects requiring public hearing
2. Align with County strategic priorities
3. No Comprehensive Plan amendment
4. Located within PBC Water Utilities service area

Good Faith Participation by the Applicant

Completeness and Accuracy

1. Submit complete, accurate applications
2. Ensure consultants are responsive
3. Provide timely responses

Single Point of Contact

1. Communicate through assigned concierge team
2. All communication flows through Development Concierge

Timely Engagement

1. Attend coordination meetings
2. Meet response timeframes
3. Provide materials on time

Good Faith Participation

1. Engage with neighborhood associations early
2. Engage with district commissioner early
3. Work constructively with agencies
4. Participate in feedback surveys
5. Acknowledge standards remain unchanged

Acknowledgment of Pilot Nature

1. No guaranteed outcomes
2. No shortened review timelines
3. No change to approval criteria

Failure to comply may result in removal from the pilot.

Good Faith Participation by the County

Dedicated Coordination

1. Assign Development Concierge
2. Facilitate cross-department communication
3. Coordinate milestone tracking

Transparency

1. Communicate process steps
2. Identify issues early
3. Maintain documentation

Structured Engagement

1. Schedule meetings as needed
2. Provide status updates
3. Clarify review sequencing

Preservation of Standards

1. Uphold all codes
2. Maintain timelines
3. Preserve agency authority

What This Pilot Is

• A learning-focused pilot
• A single point of contact for applicants
• A collaborative framework
• An evaluation-based effort

What This Pilot Is Not

• No guarantee of approval
• Not expedited review
• No changes to standards
• No consolidation of authority

Program Structure

• Development Concierge as single contact
• Zoning & Building Concierge oversight
• Agencies retain authority

Evaluation and Reporting

The Pilot will be evaluated using:

• Process metrics
• Applicant and agency feedback
• Cost considerations

Findings will inform future decisions.

Successful Program Outcomes

• Reduced review cycles
• Improved collaboration
• Early issue identification
• Clear communication
• Measurable accountability​​​
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