Development Concierge Program (DCP) PILOT

​Purpose

The Development Concierge Program (DCP) Pilot is a customer-focused initiative that enhances coordination, consistency and communication in the County's development review and permitting processes. Eligible projects are assigned a single point of contact to streamline interagency communication.

The Pilot does not alter regulatory requirements, timelines, review standards or agency authority. All projects remain subject to the same codes and procedures; the program simply improves the overall experience within the existing framework.

The DCP pilot is by invitation only with a limited number of projects per month. For more information, email our team at PZB_DCP@pbc.gov.    

Key Question

The Pilot will assess whether assigning a single point of contact to eligible projects improves communication, predictability and coordination, enhances overall efficiency, and informs the feasibility and potential fee structure of a future value-added concierge service.

Scope and Duration

• Pilot launch March 2026
• Limited volume
• Six-month evaluation period
• Invitation only

Eligibility

• Building Division: Permitting Pilot Criteria:
1. Written zoning approval has been obtained
2. Designer of Record has been secured
3. Construction plans are complete and ready for submission
4. Project requires a significant permit fee
5. Aligns with one or more County strategic priorities
6. Project qualifies as complex, defined by one or more of the following:
1. Phased construction
2. Size/Sqft (Residential-10,000 or or larger)
3. Unique or critical time constraints 

• Zoning Division: Development Review Pilot Criteria:
• Residential, non-residential, or mixed-use developments requiring a public hearing​
• Align with one or more County strategic priorities

• Not include a companion Comprehensive Plan amendment application

Good Faith Participation by the Applicant

A. Completeness and Accuracy

• Submit complete, accurate, and professionally prepared applications
• Ensure consultants are responsive and available
• Provide timely responses to review comments and information requests
  

B. Single Point of Contact

• Communicate with the concierge team of consultants assigned to the project including the owner representative.
• Ensure that all communications flow through the Development Concierge

• Attend required coordination meetings
• Meet agreed-upon response timeframes
  
• Provide requested materials within established deadlines

• Make contact early in the process with any neighborhood association(s)
• Make contact early in the process with district county commissioner
• Engage constructively with agencies
• Participate in feedback and evaluation surveys
• Acknowledge that regulatory standards remain unchanged​

• Guarantee outcomes
• Shorten statutory review periods
  
• Alter approval criteria

• Assign a Development Concierge (DC) as a consistent point of contact
• Facilitate cross-department communication
  
• Coordinate milestone tracking

• Communicate process steps and requirements
• Identify potential coordination issues early and escalate issues, as needed.
• Maintain documented communication

• Schedule coordination meetings as appropriate
• Provide consolidated status updates
  
• Support clarity in review sequencing

• Uphold all adopted codes and regulations
• Maintain statutory timelines
  
• Preserve agency independence and authority

• A learning-focused pilot to test improved coordination and communication
• A single point of contact to help facilitate applicants through existing processes
• A collaborative framework that preserves agency roles and decision-making authority
  
• An evaluation-based effort with defined limits, metrics, and feedback mechanisms

• A guarantee of approval or favorable outcomes
• An expedited or “front of the line" review process
• A change to adopted standards, codes, or statutory timelines
  
• A delegation or consolidation of agency authority

• A Development Concierge (DC) serves as the single point of contact –
  Zoning Concierge & Building Concierge w/ oversight by PZB Assistant Development Director
  
• County and non-county agencies designate points of contact and retain full authority over reviews and decisions

• Process and coord​ination metrics
• Applicant and agency feedback

• Reduced review cycle(s)
• Improved cross-functional collaboration
• Early identification of issues
• Clear and consistent communication
• Measurable performance accountability ​