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Maintenance & 
Repairs FAQs
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If you are experiencing any of the following: Palm Beach County Water Utilities Department customers can contact our 24-hour emergency hotline at (561)740-4600 option #1 to report any of the following emergencies: 

  • ​Water main break 
  • Fire hydrant leak 
  • Low water pressure 
  • Sewer back-ups or complaints 
  • Exposed water leaks near and around the meter 
  • Meter box and/or meter lid broken or missing 
  • Main water valve lid or box problems

A boil water notice is a precautionary measure when repairs are needed for a water main. If the water service in your area needs to be interrupted to make these repairs, we will notify you if you need to boil your water. PBCWUD contacts customers though multiple methods, including via door hangers, local media announcements, bulletin boards, and automated phone calls.  

PBCWUD recommends every customer register with AlertPBC​. This Notification System is managed by Palm Beach County Emergency Management and allows you to opt-in to receive notifications via phone calls, text messaging, e-mail, and more based on the locations that affect you. You can choose to receive information about your home, workplace, and more. To learn more and opt-in to the AlertPBC system, click here.

For detailed boil water instructions, please review the Florida Health Department's complete guidelines here​
For additional details on PBCWUD boil water notices, contact us at (561) 740-4600 or (877) 477-1305 select option 1.​​
​​Still have questions?
Please contact our Customer Service by e-mail by clicking here​. We are committed to returning e-mail inquiries promptly. Normal turnaround time for e-mail responses is two business days.

You can also reach us by phone at 561-740-4600 during regular business hours, Monday - Friday, 8:00 AM - 5:00 PM. Eastern Standard Time. 

In Case Of EMERGENCIES please call 561-740-4600, option 1.​

Contact Us

​Customer Service Centers
Lobby Hours: 8 a.m. - 5 p.m., 
Monday - Friday​
9045 Jog Rd, Boynton Beach, FL 33472

2976 State Road ​​15, Belle Glade, FL 33430

 
​Account or Billing
Questions
Call Center Hours: 7:30 a.m. - 6 p.m., 
Monday - Friday

 
 
Immediate Assistance
Water Emergency Hotline Available 24/7

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