​CONSUMER CONCERNS MEET CONSUMER PROTECTION

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 A wide range of programs and public safety concerns fall under the purview of
the Palm Beach County Division of Consumer Affairs.

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About Us

The Consumer Affairs Division is a Palm Beach County government agency under the Public Safety Department.​ The staff consists of customer service specialists and investigators charged with administering the Palm Beach County Consumer Affairs, Moving, Water Taxi, Towing and Immobilization Services, and Vehicle for Hire Ordinances. Consumer protections are extended to the public through licensing, investigation, informal mediation, and compliance activities.

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Mission Statement

Our mission is to help consumers make informed decisions about businesses. We investigate, negotiate, and mediate consumer complaints against businesses with a goal of avoiding any future conflicts and misunderstandings. We protect consumers and businesses from unlawful, deceptive and unfair trade practices by the enforcement of existing Ordinance laws and regulations. ​

 Public Safety Annual Report​​

 Consumer Affairs Ordinance

​The Florida Office of Attorney General's COMPLAINT HOTLINE is active. 
Consumers can call 1-866-9NO-SCAM / 1-866-966-7226 to file complaints related to the following:

• ​Mortgage Servicing and Foreclosure; 

• Price Gouging; and, 

• Military and Veterans' Assistance program complaints.  ​

​​Alternatively, they can file price gouging complaints online here: 
 ATTORNEY GENERAL'S OFFICE​

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In addition, please report known or suspected abuse/neglect/exploitation of a child or vulnerable adult to the state's Abuse Hotline at 1-800-962-2873 or online at: 
FLORIDA ABUSE HOTLINE​ ,  or call 911.